If you're not absolutely satisfied with your purchase, simply return it for a full refund.
Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the original diamond certificate (when applicable) will void your return. All returned items will be reviewed for any damage, wear, alteration, engraving, setting (certified diamonds that are purchased loose can't be set in a setting and returned) or resizing that occurred after the item was shipped to the customer. If DiamondNeed determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit. If an item is accepted for return (or an order is canceled), DiamondNeed will issue a full refund, exchange, or credit within 10-20 business days. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from the original purchase. Once an order begins processing, it can be canceled within 1 business day. After that time, an order can not be canceled but may be returned within your 30 day return period for refund, credit, or exchange. Custom items such as custom rings, custom jewelry or any other special order cannot be returned or canceled. Additionally, design deposits, custom head fees, customization fees and engraving fees and shipping fees are non-refundable. If you have any questions about our return policy or procedure, please contact us. * DiamondNeed is not responsible for the loss of or damage to shipments during the return process.